- RETURN POLICY -
We want you to be completely satisfied with your purchase from the RIFF - Music Store. If something isn't right, we're here to help.
Returns & Exchanges
You may return or exchange eligible items within 30 days of purchase if:
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The item is unused, unworn, and in its original condition
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It includes all original packaging (e.g., CD cases, tags, etc.)
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You provide proof of purchase (order number or receipt)
To request a return or exchange, email us at info@mrriffmusic.com with your order number and reason for return.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
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Opened or used CDs, vinyl records or other sealed media
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Digital downloads or streaming access codes
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Sale items or promotional merchandise (unless faulty)
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or faulty item)
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days
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Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or faulty item)
Shipping Returns
You are responsible for the return shipping costs unless the item was incorrect or defective. We recommend using a trackable shipping method.
Return address will be provided once your return request is approved.
Need Help?
If you have questions about your order or a return, reach out anytime. We are happy to help!